PAMS Feature

Real-time Monitoring


PAMS includes a number of purpose built dashboards that enable key pre-analytical functions not only to be monitored, but also enabling actions to be quickly taken to ensure that each function stays on track.  Action centres provide focused access points that enable processing exceptions to be  quickly referenced and remedial actions performed.

Pre-built management dashboards and action centres including

  • Collections Management
  • Courier Management
  • Orders Monitor
  • Resolution Centre
  • Doctors Dashboard
  • Collectors Dashboard
  • Collection Centre Dashboard


Designed to allow non-technichal users to build meaningful dashboards to suit their own needs, the dashboard designer is intuative to use, and enables sophisiticated dashboards to be designed, allowing tailored dashboards relevent any management function within the organisation to be built.  Once designed, dashboards may be published to authorised users or job roles within your organisation.  The drill down feature enables you to build dashboards that allow you to move from high-level summaries to more detailed break-downs of data points.  The dashboard data server is optimised to enable multiple users the most efficient monitoring of real-time data.

  • Non-technical integrated dashboard designer
  • Security controlled assess model
  • Lifecycle management – design, authorise, publish
  • Optimised for multi-user real-time access
  • Drill-down to detail


Alerts within PAMS allow special highlights to be defined that need be observed when specific actions and activities are performed.  Alerts can be associated with specific patients, orders, clinicians and procedures.  Alerts are highlighted when relevant actions are performed.  The types and classification of alerts may be configured according to the requirements of the organisation.


Customisable rules can be associated with events that may occur during the pre-analytical process.  Notification actions can be defined for a specific event that define the audience for the event notification – the users or jobs roles that the notification is to sent to, as well as the notification details and priority of the event notification.  Notification rules are customisable to the organisation and may be defined by an authenticated user who is authorised to manage notifications.


Keep track of all orders being processed against the defined service standard relevant to the order.  Service standards allow the turn-around time and for tests and priorities to be defined and associated with providers or provider groups.  This allows you to effectively monitor contracted service agreements that may be negotiated between the lab and a client healthcare provider.  Definable key events facilitate proactive monitoring of orders against service standards, and can be used in conjunction with alerts and notifications to ensure the on-time delivery of all orders.